Warranty

 

Warranty

Each manufacturer and product has a warranty through the manufacturer. If you have a product that is not working correctly please submit a warranty evaluation form to warranty@dadepump.com. Please include any supporting evidence including pictures and videos to expedite the process. Our team will evaluate your submission and respond within 24 to 48 business hours (Monday-Friday). The decision to warranty the product is solely the decision of the manufacturer. Any costs including shipping are not covered by the manufacturer or Dade Pump. Dade Pump & Supply will fight on your behalf for a favorable decision.

Standard Processing time is 3-4 weeks for warranty claims to be reviewed and approved or denied by the manufacturer (this clock starts after our team has reviewed your completed warranty evaluation form).

  • Products deemed defective by the manufacturer will be replaced/repaired at no cost to the customer. Refunds are not available - this includes any shipping costs associated with the initial purchase or sending the product in for evaluation. The customer is responsible for the shipping/freight charges when sending back products for warranty evaluation and if/when the product is returned to the customer after evaluation.
  • The manufacturer of the product is the sole decision maker if the warranty is covered or not. We will fight for you but, unfortunately, the decision is not up to Dade Pump & Supply.
  • We understand this process can take time and will do our best to expedite all steps with the manufacturer. We are not able to circumvent the Warranty evaluation and must abide by the proper factory process. By purchasing from Dade Pump & Supply Co you agree to the warranty evaluation process set forth in our policies.

Our team will evaluate your submission and respond within 24 to 48 business hours (Monday-Friday). Please include a short video or any pictures of parts and equipment that are not working properly.